Frequently Asked Questions

We created these to answer the most common questions we get from prospective clients.

  • If you’d like an appointment with us, we encourage you to check the REQUEST AN APPOINTMENT link on our website as this is the up-to-date way of knowing whether we’re accepting new clients. We encourage you to check back as we accept new clients at different times and have no way to predict when this will be.

  • We don’t use a waitlist as we have found it is not the most effective way to serve our clients because it actually increases wait times for clients when we are accepting new clients.

    If you’d like an appointment with us, we encourage you to check the REQUEST AN APPOINTMENT link on our website as this is the most up-to-date way of knowing whether we’re accepting new clients. We encourage you to check back as we accept new clients at different types and have no way to predict when this will be

  • We encourage you to check our PAYMENT page for common questions about Services, Fees and Insurance.

    If however, your question is not answered, please use the CONTACT page to send us a message and we will respond within 24-48 hours.

  • You get the opportunity to check whether our clinicians are accepting new clients and send an appointment request.

    Our online scheduling system is easy to use and will walk you through the process step-by-step.

    If you’re a a new client, remember to select the “I’M A NEW CLIENT” box

    Once you select a clinician, you’ll have an option of either VIDEO OFFICE or CHANDERBHAN PSYCHOLOGICAL SERVICES/IN PERSON–which means an in-person appointment.

    Remember to select the type of appointment. All new clients for therapy should select “First session (new clients)-face to face or telehealth”

    Remember to upload a picture of the front and back of your insurance card and fill out the requested insurance information so your benefits can be verified before your visit.

  • Your clinician will respond to the request and either suggest a new time OR accept the request and send you new client forms to fill out.

    We encourage you to fill out these forms at least a week before your appointment. If you are using insurance, this gives us time to check your benefits and give you an estimate of your financial responsibility.

  • See PAYMENT page for the types of insurance we accept. If we do accept your insurance, it depends on the type of policy you have. You may have to pay a co-pay for each visit or you may have a different type of policy that requires you to cover the cost of the visit.

    After you schedule your appointment, fill out your forms and remember to upload a picture of the front and back of your insurance card and fill out the requested insurance information so your benefits can be verified before your visit.

    We will email you the estimate we received from your insurance company about what your financial responsibility is

    Please note that this is an estimate as insurance companies do not guarantee a quote of benefits they give to providers. Typically, we receive the most reliable estimate after your first claim is submitted.

  • A: We see ages 15 and up.

We provide high-quality psychological assessments for a variety of concerns.

If you have questions about psychological assessments, or can’t find a slot through our REQUEST AN APPOINTMENT page , please send us a message through our CONTACT page.